How can we help?

Find answers to the most common questions below. Can't find what you're looking for? Get in touch.

Orders & Payment

Simply browse our collection, select your preferred strap variant, and click Add to Cart. Once you're ready, proceed to checkout and follow the prompts.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes, before it ships. Please contact us as quickly as possible and we'll do our best to help.

Yes. All transactions are processed through Shopify Payments, which uses industry-standard SSL encryption. We never store your card details.

Shipping & Delivery

Yes. Worldwide, on every order. Visit our Shipping page for more information.

US: 2 business days. EU and UK: 3–5 business days. Australia: 7–10 business days. Asia: 7–14 business days. See our Shipping page for full details and timeframes.

Yes! We ship worldwide. International orders typically arrive within 7-14 business days. Please note that international customers are responsible for any customs duties or import taxes.

International orders may be subject to customs duties and taxes in the destination country. These charges are the responsibility of the recipient and are not included in our prices.

Once your order has been dispatched you'll receive a shipping confirmation email with a tracking link.

Returns & Exchanges

We accept returns on unworn, undamaged items in their original packaging within 30 days of receipt. See our Returns page for full details.

Email hello@fifthstudio.com with your order number and the reason for return. We'll send you a prepaid return label and instructions.

Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.

Free in the US, EU, and UK. All other regions, return shipping is covered by the customer.

Product Care

Yes. All Fifth Studio watches are rated to at least 5ATM (50 metres). Every piece is built for real life – rain, handwashing, swimming, all fine. Not for diving. Check the ATM rating on your model for exact depth guidance.

Each watch is powered by Swiss Ronda 762 or 515 calibre movements – reliable, battery-driven mechanisms chosen for their precision and endurance. The 762 keeps a clean two-hand display; the 515 adds a central seconds hand and date. Visit Our Craft page if you want to learn more.

You can. Whether you prefer leather or steel, every Fifth Studio watch is designed with versatility in mind. Changing straps or bracelets takes only a moment, yet it can transform the entire feel of the piece. For more information, visit our Care guide. If you need a hand, please take your timepiece to your local watchmaker.

Leather straps can be adjusted using the standard buckle. Metal bracelets have removable links for precise sizing. Our Sizing Guide walks through both methods step-by-step. If you'd rather leave it to a professional, we offer complimentary resizing at our service center.

Fifth Studio watches come in three sizes: 41mm round, 36mm round, and 26mm rectangle. Our Sizing Guide has a wrist-size recommender, detailed specs for each case, and instructions for measuring your wrist accurately.

Pull the crown to the first position to set the date, and to the second position to set the time. Push the crown back in to restart the movement.

Keep it clean and dry. Avoid magnets and extremes. A gentle wipe with a soft cloth will keep it looking and performing its best. Visit our Care Guide to learn more.

We recommend having your timepiece serviced every 4-5 years to ensure optimal performance. Quartz movements should have their batteries replaced when the second hand begins to skip. Contact us to arrange a service.

Warranty & Repairs

All Fifth Studio watches come with a 2-year international warranty covering manufacturing defects in materials and workmanship. Accidental damage, wear, and battery replacement are not included. See our Warranty page for full details.

Email hello@fifthstudio.com with your order number, a description of the issue, and photos. Our team will assess and advise on next steps.

About Fifth studio

We were. We've evolved into Fifth Studio, with new hands behind the craft. You'll still find echoes of the pieces that started it all – refined, reimagined, and built with intention.

We're a global collective – designers, makers, and storytellers working across continents, united by a belief in analog living, quality craft and intentional design.

The Inner Circle is our community of newsletter members – those who move at our pace and stay a step ahead. Members get the first look, the first choice, and the occasional treat we save for our own. Subscribe to our newsletter to step inside.

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